Frequently Asked Questions
Everything you need to know about our exclusive timepieces and services.
What is the typical shipping time for my order?
We offer worldwide express shipping. Orders are typically processed within 1-2 business days, with delivery taking 3-5 business days depending on your location.
Are your customized watches covered by a warranty?
Yes, every IFL Watch comes with a comprehensive 2-year warranty that covers the movement and any modifications made by our master artisans.
What is your return policy?
We offer a 14-day return policy for unused items in their original packaging. Please note that bespoke or personalized orders may have specific conditions.
Do you use authentic base watches for your customizations?
Absolutely. We only source 100% authentic timepieces from authorized dealers before our artists begin the customization process.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, Apple Pay, and offer flexible financing options through services like Klarna.
Will I have to pay customs duties and taxes?
For international orders outside the EU, customs duties and taxes may apply depending on your country's regulations and are the responsibility of the customer.